(Voice over Internet Protocol)
What’s the common thread that affects both customer satisfaction and employee
Your business phone system.
The phone is the front door for customers to your business and the primary tool for
your employees to collaborate and get work done.
Research indicates 65% of people still prefer to contact a business by phone versus only 24% who prefer a web form. And by 2021, it’s estimated that 72.7% of the U.S. population will have a smartphone. Despite this, many businesses still rely on old phone technology that was installed before the smartphone was even invented. These legacy phone systems usually require a hard-wired phone switching system—a server box tangled in wires and randomly blinking lights, often hidden in a closet—that routes calls and manages telephone lines and phone features.
But the advent of smart phones, tablets, and other mobile and connected devices, as well as the trend of moving business functions to the cloud, has evolved behavior and expectations from customers and employees alike. It’s a new world—and competitive companies in all industries are switching to less costly and more flexible cloud-based business phone systems to keep current with customer needs. In fact, 86% of U.S. small businesses claim they plan to evaluate new business phone systems in the next three years.
1. They help you maintain contact with always-on customers.
2. They enable you to attract talent and optimize their productivity.
3. They reduce costs and eliminate surprise expenses.
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